Welcome to Fire Place Store! These Terms and Conditions govern your use of our website and services. By accessing heating-home.com and making a purchase, you agree to be bound by these terms. Please read them carefully.

1. User Obligations and Responsibilities

As a user of our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Use the website only for lawful purposes and in accordance with these terms
  • Not attempt to gain unauthorized access to any part of the website or our systems
  • Ensure that any products purchased are suitable for your intended use and comply with local regulations
  • Responsibly install and maintain all products, particularly HVAC accessories and fire-related items

Important: Some products, particularly fire pit accessories and HVAC components, require proper installation and maintenance for safe operation. You are responsible for ensuring proper installation and compliance with local safety codes.

2. Products and Services Description

Fire Place Store specializes in premium HVAC accessories and outdoor living solutions, including:

  • HVAC accessories and ventilation systems
  • Fire pit covers, accessories, and fire glass
  • Chimney caps, liners, pipes, and cleaning equipment
  • Registers, grilles, and related components

Product Information

We strive to provide accurate product descriptions, images, and specifications. However, slight variations may occur, and product appearance may differ slightly from website images due to monitor settings.

Custom Products

Some products, including custom-cut registers and grilles, are made to order and cannot be returned unless defective.

3. Ordering and Payment Terms

Order Process

When you place an order:

  • You receive an order confirmation email
  • We process orders within 1-2 business days after payment confirmation
  • You receive tracking information once your order ships
  • Orders are subject to availability and verification

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Shipping Information

We ship worldwide except to certain remote areas and parts of Asia:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipment)

Delivery times may vary based on location and customs processing. You are responsible for any customs duties, taxes, or import fees.

Order Cancellation

You may cancel your order within 24 hours of placement, provided it hasn’t entered the shipping process. Contact us immediately at [email protected] to request cancellation.

4. Returns, Refunds, and Exchanges

Return Policy

We want you to be completely satisfied with your purchase:

  • You have 15 days from the delivery date to initiate a return or exchange
  • Items must be in original condition, unused, and in original packaging
  • Original receipt or proof of purchase is required

Non-Returnable Items

Due to health, safety, and customization considerations, the following cannot be returned:

  • Chimney Cleaners (used for maintenance)
  • Opened or used Chimney Liners
  • Custom-cut or special order Registers & Grilles
  • Installed HVAC Accessories
  • Used Fire Pit Covers and Accessories

Return Process

  1. Contact our customer service at [email protected] within 15 days of delivery
  2. Provide your order number, product details, reason for return, and photos if applicable
  3. We will provide a Return Authorization Number and instructions
  4. Package the item securely with all accessories and documentation
  5. Clearly mark the Return Authorization Number on the package

Refunds and Exchanges

  • Refunds are processed to your original payment method within 7-10 business days after we receive and inspect your return
  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility
  • Exchanges follow the same process – clearly indicate your exchange preference

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 48 hours of delivery. We will arrange a replacement and provide a prepaid return label.

5. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Fire Place Store or our licensors and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

6. Limitation of Liability

Important Disclaimer: Fire Place Store provides products for residential and commercial use. While we ensure our products meet quality standards, we are not liable for:

  • Improper installation, maintenance, or use of products
  • Damages resulting from misuse of fire-related products or HVAC components
  • Consequential, incidental, or indirect damages
  • Delivery delays due to circumstances beyond our control (customs, weather, carrier issues)

Our total liability for any claim shall not exceed the purchase price of the product in question.

Products involving heat, fire, or electrical components must be installed and used according to manufacturer instructions and local safety codes. You assume all responsibility for proper installation and use.

7. Privacy and Data Protection

We respect your privacy and protect your personal information. Our Privacy Policy (available on our website) explains how we collect, use, and safeguard your data. By using our website, you consent to our privacy practices.

8. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of Georgia, United States. Any disputes shall be resolved in the courts of Chatham County, Georgia.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes constitutes acceptance of the modified terms.

10. Contact Information

If you have questions about these Terms and Conditions, please contact us:

Last updated: [Current Date]

Thank you for choosing Fire Place Store for your home heating and outdoor living needs. We’re committed to your satisfaction and dedicated to providing quality products and service.