Shipping Information

Order Processing

At Fire Place Store, we process all orders within 1-2 business days of receiving your payment. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Timeframes

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Recommended for time-sensitive orders

Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Perfect for budget-conscious shoppers

Note: We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges Policy

At Fire Place Store, we stand behind the quality of our premium HVAC accessories, fire pit products, and outdoor living solutions. Your satisfaction is our top priority.

Important Return Window

You have 15 days from the date of delivery to initiate a return or exchange request.

Eligibility Requirements

To be eligible for a return or exchange, your item must be:

  • In its original condition
  • Unused and in original packaging
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

Due to health, safety, and customization considerations, the following items cannot be returned or exchanged:

  • Chimney Cleaners (used for maintenance and cleaning)
  • Opened or used Chimney Liners
  • Custom-cut or special order Registers & Grilles
  • Installed HVAC Accessories
  • Used Fire Pit Covers and Accessories

Return & Exchange Process

Step 1: Contact Our Customer Service

Within 15 days of receiving your order, please contact our customer service team at [email protected] with the following information:

  • Your order number
  • Product name and quantity you wish to return/exchange
  • Reason for return/exchange
  • Photos of the product (if applicable)

Step 2: Receive Return Authorization

After reviewing your request, we will email you a Return Authorization Number and detailed instructions on where to send your package.

Step 3: Package and Ship Your Return

Please pack the item securely in its original packaging, include all accessories and documentation, and clearly mark the Return Authorization Number on the outside of the package.

Step 4: Processing

Once we receive your return, our team will inspect the item within 3-5 business days. We will notify you via email about the status of your return.

Refund Information

  • Approved refunds will be processed to your original payment method within 7-10 business days after we receive and inspect your return
  • Original shipping fees are non-refundable
  • Return shipping costs are the responsibility of the customer
  • Refunds will be issued via your original payment method (Visa, MasterCard, JCB, or PayPal)

Exchange Process

If you’d like to exchange an item for a different product or size:

  • Follow the same return process outlined above
  • Clearly indicate in your email that you’re requesting an exchange
  • Specify the replacement product you’d prefer
  • We will process your exchange once we receive the returned item
  • Any price differences will be charged or refunded accordingly

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement at no additional cost to you, and provide a prepaid shipping label for returning the damaged item.

Contact Us

If you have any questions about our shipping or returns policy, please don’t hesitate to contact us:

Email: [email protected]

Address: 503 Early Street, Savannah, US 31405

We’re committed to ensuring your complete satisfaction with our HVAC accessories and outdoor living products. Thank you for choosing Fire Place Store for your home heating and outdoor living needs!