Privacy Policy

Last Updated: January 2024

At Fire Place Store (operating through heating-home.com), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our global community of homeowners, outdoor enthusiasts, and DIY renovators.

1. Information We Collect

We collect information that helps us provide you with our premium HVAC accessories, fire pit products, and outdoor living solutions:

Personal Information

• Contact Details: Name, email address, shipping address, and phone number
• Payment Information: Credit card details (processed securely through our payment partners), PayPal account information
• Account Information: Username, password, and preferences for registered users
• Communication Records: Correspondence with our customer service team

Technical Information

• Device and Browser Data: IP address, browser type, device type, and operating system
• Usage Data: Pages visited, products viewed, time spent on site, and referral sources
• Location Information: General geographic location (country/region level) for shipping and compliance purposes

2. How We Use Your Information

We use your information to enhance your shopping experience and provide our services:

• Order Processing: To process and fulfill your purchases of HVAC accessories, fire pit covers, chimney products, and other items
• Customer Service: To provide support and respond to your inquiries about our products
• Website Improvement: To optimize our website performance and user experience
• Marketing Communications: To send you information about products, promotions, and DIY tips (with your consent where required)
• Security and Fraud Prevention: To protect against unauthorized transactions and maintain website security
• Legal Compliance: To meet our legal obligations and enforce our terms of service

3. Data Sharing and Disclosure

We respect your privacy and only share your information in limited circumstances:

• Service Providers: Trusted partners who assist with payment processing (Visa, MasterCard, JCB, PayPal), shipping, and website operations
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect the rights, property, or safety of Fire Place Store, our customers, or others

We never sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As we serve customers worldwide (excluding Asia and select remote regions), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

5. Data Storage and Security

We implement robust security measures to protect your information:

• Encryption: Industry-standard SSL encryption for all data transmissions
• Secure Storage: Your payment details are never stored on our servers
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Monitoring: Continuous security monitoring and vulnerability assessments

While we implement these measures, no internet transmission is completely secure. We encourage you to take precautions to protect your personal information online.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information in certain circumstances
• Restriction: Request restriction of processing in certain situations
• Objection: Object to processing of your personal information
• Data Portability: Request transfer of your data to another organization
• Marketing Preferences: Opt-out of marketing communications at any time

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality and security
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Targeting Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

8. Children’s Privacy

Our website is not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We are committed to working with you to resolve any privacy concerns promptly and fairly.

Thank you for trusting Fire Place Store with your HVAC and outdoor living needs.