FAQ

🌎 Shipping & Delivery

Where do you ship?

We ship globally, excluding Asia and select remote regions due to logistical constraints.

What are my shipping options?

We offer two convenient shipping methods:
• Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 days after shipping)
• Free Shipping: For orders over $50 via EMS (15-25 days after shipping)

How long does order processing take?

All orders are processed within 1-2 business days after confirmation.

Can I track my order?

Yes! You’ll receive a confirmation email with tracking information once your order ships.

🔥 Products & Collections

What types of products do you offer?

We specialize in innovative climate control and outdoor living products including:
• HVAC accessories (AC Infinity, Cambridge)
• Fire pit accessories and covers (Breeo, American Fire Glass)
• Chimney systems and components
• Registers & grilles (ACLAMINAIRE, Architectural Grille)
• Firewood racks and maintenance tools

Are your products suitable for DIY installation?

Absolutely! Many of our products are designed with DIY enthusiasts in mind, featuring clear instructions and user-friendly designs.

Do you offer premium fire pit accessories?

Yes! We carry high-end brands like Breeo, Celestial Fire Glass, and Blue Sky Outdoor Living for discerning outdoor enthusiasts.

💳 Payments & Orders

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Is my payment information secure?

Yes, we use industry-standard encryption to protect all your payment information.

Can I modify my order after placing it?

Please contact us immediately at [email protected] if you need to modify your order. We process orders quickly, so changes may not always be possible.

↩️ Returns & Refunds

What is your return policy?

We offer returns within 15 days of receipt. Items must be in original condition for a smooth refund process.

How do I initiate a return?

Email us at [email protected] with your order details and reason for return. We’ll guide you through the process.

When will I receive my refund?

Refunds are processed once we receive and inspect the returned items, typically within 5-7 business days.

🏠 About Fire Place Store

What makes Fire Place Store unique?

We combine innovation with practical home climate solutions, serving global customers who value style, substance, and smart design in their living spaces.

Who is your target customer?

We serve homeowners, outdoor living enthusiasts, and DIY renovators looking to enhance their home comfort and outdoor experiences with quality products.

Where are you located?

Fire Place Store is based at 503 Early Street, Savannah, US 31405, serving customers worldwide.