Delivery Information
At Fire Place Store, we understand that timely and reliable delivery is key to transforming your house into the home of your dreams. Whether you’re a homeowner, outdoor enthusiast, or DIY renovator, we’ve designed our delivery options to be as efficient and convenient as our products. Below, you’ll find all the details you need to know about our shipping processes, timelines, and options.
Standard Shipping
For those who need their items quickly, our Standard Shipping option is the perfect choice. We partner with trusted carriers like DHL or FedEx to ensure your order arrives safely and on time. Here’s what to expect:
- Cost: $12.95 (flat rate for all orders)
- Processing Time: 1-2 days after order confirmation
- Delivery Time: 10-15 days after shipping
This option is ideal for customers across the globe (excluding Asia and some remote areas) who want a balance of speed and affordability. You can track your shipment every step of the way for peace of mind.
Free Shipping
We believe in offering unbeatable value, which is why we provide Free Shipping on all orders over $50. This option uses EMS (Express Mail Service) to deliver your products efficiently without any extra cost. Here’s the breakdown:
- Cost: Free for orders of $50 or more
- Processing Time: 1-2 days after order confirmation
- Delivery Time: 15-25 days after shipping
Perfect for budget-conscious shoppers who don’t mind a slightly longer wait, this option ensures you get premium products like AC Infinity HVAC accessories or Breeo fire pits without compromising on savings.
Note: We ship globally but currently do not deliver to Asia and select remote regions due to logistical constraints. If you have questions about your location, feel free to contact our support team.
Order Processing and Tracking
Once you place an order, our team gets to work immediately. We process all orders within 1-2 business days, ensuring they’re carefully packed to protect your items—whether it’s a delicate Chimney Cap or sturdy Firewood Rack. After shipping, you’ll receive a confirmation email with tracking information so you can monitor your delivery in real-time.
Returns and Refunds
Your satisfaction is our priority. If you’re not completely happy with your purchase, you can return it within 15 days of receipt. Please ensure items are in original condition for a smooth refund process. For details, visit our Returns Policy page or email us at [email protected].
Why Choose Fire Place Store for Delivery?
Just like our curated products—from Architectural Grille registers to Celestial Fire Glass—our delivery services are built on reliability and care. We serve a global community of customers who value style, substance, and smart innovation. By offering flexible shipping options and transparent timelines, we make it easy to bring warmth and efficiency to your home, no matter where you are.
Ready to get started? Explore our collections today and experience the Fire Place Store difference—where every delivery is a step toward a cozier, more comfortable home.